Service Manager
Job Description
Are you looking for a job that will challenge your leadership skills while allowing you to make a difference in people’s lives?
Are you an organized and proactive individual with a passion for ensuring the smooth operation of day-to-day business activities?
Do you want to be "THE MAN" to grow a branch!?
If so, you’re in luck! Mr. Electric is looking for an Electrical Service Manager to join our team, so apply today!
Why You Should Join Our Team as a Service Manager
- 65k annual salary- PLUS weekly, monthly, quarterly & annual bonus can easily push the pay into the 6 figures
- 401k Company match- Let us help you retire when you want to.
- Health- Ask us about the flexible plan we offer.
- We Invest in You - If you are a job jumper, don't apply. We are looking to find the right fit and pour into that person for the long haul!
- We Help You Achieve Your Goals - We’ll show you how you can control your income growth and reach your personal financial goals.
- Birthday and anniversary gifts- because why not?
- Advancement opportunity- We are going places and need people to go with us. We will share the Organizational chart with you and you can work for your promotion from day one.
- Great Work Culture- One of our codes of value is "Having fun in the process". Where else are you gonna find that?!
- 6 Paid holidays- Sorry it's not 7, but come on we're not a government job:)
- Chrismas week off- We love Christmas! We also believe family time is important; That is more than "word-service", we put our money where our mouth is!
- Ongoing training (Leadership, Sales, Products, How to run Business, Customer Service....)- We hate being stagnant! If you are content with being Okay, fine, or average, DON'T APPLY! We are really good and only getting better.
- Great Work Culture- One of our codes of value is "Having fun in the process". Where else are you gonna find that?!
- Up to 3 weeks of Paid vacation-
- Plus the boss is really cool ... ;)
Here are Your Responsibilities as the Electrical Service Manager at Mr. Electric
As a Service Manager, you are a key member of our team. You will be managing a team of Service Professionals (SP) who are the face of Mr. Electric and our service electricians.
Here are the primary responsibilities for this position:
- You will hire, train and manage the performance of the Service Professionals to ensure we’re providing excellent customer service, quality of work all while hitting revenue goals.
- You will handle escalated customer issues that cannot be resolved by a Customer Service Representative or Service professionals
- You will identify areas of improvement within the SP team to improve efficiency and customer satisfaction.
- You will provide ongoing field support to Team Leads and SPs.
- You will be the "go-to" person for all things field operations
Here’s How We Measure Success
- Top-Notch Customer Satisfaction - You will be responsible for ensuring a high level of customer satisfaction by training SPs to deliver an amazing customer experience.
- Efficiency - By utilizing operational metrics, you will be evaluating your team and implementing any improvements to enhance the efficiency of the SP team.
- Gross Profit - By increasing sales and decreasing cost per job, you will grow the success of your branch.
How to Know If You Are a Good Fit
As a Mr. Electric Service Manager,
- You focus on the positive and enjoy being around upbeat people.
- You keep your promises to the customer and the team.
- You are detail-oriented in your work, when communicating with customers, and developing the skills of our team.
- You are professional by nature, and it shows up in everything you do.
- You are comfortable with data entry and using technology.
- You enjoy meeting new people and building new relationships.
- You welcome feedback and are always looking to sharpen your skills.
- You have a strong attendance record.
Job Requirements
The following are the minimum requirements for the Electrical Service Manager position.
- 3+ years of service experience in any trade with 5 work references.
OR
5+ years of Management experience with 5 work references.
- Strong organizational, project management, and problem-solving skills
- Strong written and verbal communication skills
- Willingness to take classes in leadership and business management.
If you are ready to take the next step in your career as a Service Manager, and want to join a team where you are valued and can excel, APPLY TODAY!
Application Instructions
Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!
Apply OnlinePosted: 4/29/2024
Job Reference #: PDX_MEOOC_74ED6F54-73F5-4F13-AA7C-E3BCADB1C9E9_22090776