Office Assistant
Are you looking for a job that will challenge your communication skills and allow you to make a difference in people’s lives?
Do you like interacting with homeowners and helping to create safer homes?
If so, you’re in luck! Mr. Electric is looking for an office assistant to join our team, so apply today!
Why You Should Join Our Team as an Office Assistant
We Invest in You – We offer robust training for our Office Assistant and provide you with resources to grow your skills. We also hold weekly meetings as a team for training and development.
We Collaborate with You – As a Office Assistant, you’ll work closely with other team members and service technicians to ensure that customers receive the best possible service.
We Share Our Success with You – We’ve figured out the formula and will show you how to deliver an exceptional customer experience.
Here are Your Responsibilities as a Office Assistant at Mr. Electric
As a Office Assistant, you are a key member of our team. You’ll be the one of the first point of contact that customers have with us, and shape the customer’s perception of Mr. Electric from the beginning.
Here are the primary responsibilities for this position:
· You will answer customer calls and schedule jobs according to the customer’s needs.
· You will assign and direct electricians to appropriate customer locations, and monitor their route and status to coordinate and prioritize their schedules.
· You will follow up with customers to inquire whether they would like to proceed with any unsold work, and ensure that all customer needs and concerns are fully addressed.
Here’s How We Measure Success
· Solidify Opportunities – By successfully converting customer leads into scheduled jobs, you provide work opportunities for our service technicians, and also contribute to the growth of our business.
· Top-Notch Customer Satisfaction – You will be responsible for ensuring a high level of customer satisfaction by delivering an amazing customer experience. Earn the trust of the customer by communicating effectively and providing excellent service.
· Efficiency – To succeed in this role, you must be prompt and detailed while booking calls. You must meet the needs of our customers so we can run a healthy business that takes care of our team.
How to Know If You Are a Good Fit
As a Mr. Electric Office Assistant,
· You focus on the positive and enjoy being around upbeat people.
· You are detail-oriented, both in your work and when communicating with the customers and other employees
· You are professional by nature, and it shows up in everything you do.
· You are comfortable with data entry and using technology.
· You have strict attention to detail and an eye for continuous improvement.
· You welcome feedback and are always looking to sharpen your skills.
· You have strong problem solving and decision-making abilities.
Job Requirements
The following are the minimum requirements for the Office Assistant position.
· 2+ years of administrative experience is preferred but will train the right candidate
· Strong written and verbal communication skills
· Exceptional Organizational skills
Here’s What We Provide For You
· Software Application and Peripherals – We provide state-of-the-art digital tools for a smooth process while booking calls.
· Training Program – As part of the Mr. Electric franchise, we offer in-depth training to advance your skills.
Pay and Benefits
The starting pay range for our Office Assistant is $16.00 to $18.00 per hour, depending on your level of experience.
We also offer the following benefits for our Office Assistant:
· Paid Vacation, Paid Sick Leave, Paid Holidays, Bereavement Pay,
Retirement Plan, Aflac, Health Insurance.
If you are ready to take the next step in your career as an Office Assistant, and want to join a team where you are valued and can excel, APPLY TODAY!
