Mr. Electric Operations Support Specialist

Mr. Electric is looking for a part time dedicated Electrical Operations Support Specialist to join our dynamic team. This role is crucial in ensuring smooth operations and high-quality service.

Job Summary: The Electrical Operations Support Specialist is responsible for providing comprehensive support to our electrical operations team. This role involves managing customer calls, dispatching service requests, handling tickets. The ideal candidate will have strong organizational skills, excellent communication abilities, and a basic understanding of electrical operations.

COMPENSATION PACKAGE:

• $18 to 22/HR DOE

Key Responsibilities:

• Customer Service:

o Serve as the point of contact for customer inquiries and service requests.

o Address and resolve customer concerns promptly and professionally.

• Dispatch Management:

o Schedule and dispatch electrical service requests to appropriate field technicians.

o Monitor and adjust schedules as needed to ensure timely service delivery.

• Ticket Handling:

o Create, track, and manage service tickets in the company’s ticketing system.

o Ensure all tickets are updated with relevant information and follow up on open tickets.

• Administrative Support:

o Maintain accurate records of customer interactions, service requests, and permits.

o Prepare and process reports as needed for management review.

Qualifications:

• Must type a minimum of 55 WPM
• Previous electrical industry experience is preferred but not required
• Previous experience in customer service or administrative support
• Strong organizational and multitasking skills.
• Excellent verbal and written communication abilities.
• Proficiency in using computer systems and software (e.g., Microsoft Office, ticketing systems).
• Ability to work independently and as part of a team.
• Detail-oriented with a problem-solving mindset.

Preferred Skills:

• Knowledge of electrical codes and regulations.
• Experience with dispatch and scheduling software.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional development and career growth.
• A supportive and collaborative work environment.

PERKS & BENEFITS FOR FULL TIME EMPLOYEES:

• Medical, dental and vision insurance
• 401K match
• Life insurance
• Voluntary Accident plans
• Paid time off

Founded in 1994 Mr. Electric is a leading franchise and renowned residential home servicing brand. Our siblings include; Mr. Rooter (plumbing), Air Serve, Glass Doctor and Rainbow Restoration (restoration services).

We are dedicated to fostering a superior career journey from apprenticeship to retirement. Our mission is to ensure the highest quality of service and customer satisfaction both internally and externally for both our customers and our employees, by reflecting our core values of excellence, reliability, and community support.

Mr. Electric provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Mr. Electric is looking for a part time to full time dedicated Electrical Operations Support Specialist to join our dynamic team. This role is crucial in ensuring smooth operations and high-quality customer service.

Job Summary: The Electrical Operations Support Specialist is responsible for providing comprehensive support to our electrical operations team. This role involves managing customer calls, dispatching service requests, handling tickets etc. The ideal candidate will have strong organizational skills, excellent communication abilities, and a solid understanding of office operations.

COMPENSATION PACKAGE:

• $18 to 22/HR DOE

Key Responsibilities:

• Customer Service:

o Serve as the primary point of contact for customer inquiries and service requests.

o Address and resolve customer concerns promptly and professionally.

• Dispatch Management:

o Schedule and dispatch electrical service requests to appropriate field technicians.

o Monitor and adjust schedules as needed to ensure timely service delivery.

• Ticket Handling:

o Create, track, and manage service tickets in the company’s ticketing system.

o Ensure all tickets are updated with relevant information and follow up on open tickets.

o Ensure all inspection requirements are met and documentation is completed.

• Administrative Support:

o Maintain accurate records of customer interactions, service requests, and permits.

o Prepare and process reports as needed for management review.

Qualifications:

• Must have some electrical industry experience
• Previous experience in customer service or administrative support
• Strong organizational and multitasking skills.
• Excellent verbal and written communication abilities.
• Proficiency in using computer systems and software (e.g., Microsoft Office, ticketing systems).
• Ability to work independently and as part of a team.
• Detail-oriented with a problem-solving mindset.
• MINIMUM TYPING SPEED OF 55 WPM NO EXCEPTIONS PLEASE

Preferred Skills:

• Knowledge of electrical codes and regulations.
• Experience with dispatch and scheduling software.
• Familiarity with permit and inspection processes.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional development and career growth.
• A supportive and collaborative work environment.

PERKS & BENEFITS:

• Medical, dental and vision insurance
• 401K match
• Life insurance
• Voluntary Accident plans
• Paid time off
• Paid Holidays
• Company provided uniforms

Job Type: PART - TIME MONDAY AND TUESDAY 10 AM TO 6:30 PM.

ABILITY TO MOVE TO FULL TIME CAN BE EARNED BUT NOT REQUIRED.

Pay: From $18 TO $22 per hour DOE

Work Location: In person.

NO WALK INS OR CALL INS PLEASE

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