Customer Service Representative
At Mr. Electric we live our Code of Values by… showing RESPECT for all people, acting with INTEGRITY in all dealings, serving customers with ENTHUSIASM, and HAVING FUN IN THE PROCESS!
At Mr. Electric, we value and celebrate our team members every step of the way. If you thrive in an environment that appreciates your hard work and believes in making every day special, you’ve found the right place.
Why Choose Us
Appreciation Matters: We believe in saying thank you for your hard work and dedication.
Celebrating Milestones: Your birthday, work anniversaries, or just because — celebrations are part of our culture.
A Supportive Team: Join a workplace where you’re encouraged, valued, and empowered to grow.
Join us at Mr. Electric, where work isn’t just about the job — it’s about being part of a supportive and rewarding family.
Apply now and experience the difference at Mr. Electric!
Job Description
As a Customer Service Representative, you’ll be the friendly, professional voice of our company — delivering an excellent first impression, scheduling service appointments, and ensuring every customer feels valued and cared for. You’ll use active listening, strong communication skills, and attention to detail to support our customers and our team. This role is essential to maintaining high booking rates, customer satisfaction, and smooth daily operations.
Duties and Responsibilities
- Answer incoming calls and schedule all service appointments using active listening and accurate data entry
- Maintain high booking rates and follow up on completed jobs to ensure excellent customer service
- Contact customers to renew expiring memberships and process payments
- Schedule routine maintenance services for Advantage Plan members
- Communicate professionally with customers, coworkers, vendors, and management
- Notify the Call Center Manager of any customer concerns or service issues
- Uphold the Mr. Electric Code of Values and model professionalism at all times
- Maintain a clean, organized workspace and contribute to team success
- Adhere to safety protocols and company procedures
- Operate personal or company vehicles in accordance with policy when needed
Preferred Job Requirements
- Strong written and verbal communication skills
- Detail-oriented with strong data entry and organizational skills
- Positive attitude and professional demeanor
- Team player who can also work independently
- Tech-savvy and comfortable working with numbers
- High follow-up, reliability, and customer‑focused mindset
- Typing skills a plus
Pay
$19.00 to $25.00 per hour, based on experience and knowledge as a Customer Service Representative.
Perks and Benefits
Weekly Pay: Your hard work deserves immediate recognition.
Comprehensive Insurance: Health, dental, and vision plans available.
Financial Planning: 401(k) with company matching to support your future.
Time to Unwind: Over 100 hours of paid vacation and holidays.
On-the-Job Essentials: Paid uniforms and needed technology.
Fuel for Success: Company-paid breakfast and lunch are a regular treat.
Life Beyond Work: Join us on company reward trips — from fishing and hunting to thrilling races and more!
We know we presented a lot to you here — and that’s because we’re looking to hire only the best. If that’s you, apply today. If you meet the requirements for the position, our system will schedule you for an interview shortly.
